Industries & Solutions

Live Online Help Ensures Increased Customer Satisfaction

Insurance. It's risky not to have it. But if you're not offering live customer service through your website, especially when some of your competitors already do, you're risking the loss of business.

It's proven that website visitors appreciate the ability to chat with a live person if they need assistance. Talk 2 Us live chat is your insurance against the loss of new and established customers due to lack of website support.

Live website chat allows your customers to check on status of claims, receive help in filling out applications, and find an agent in their area, all with the click of the mouse. The Live Help button on your website instantly puts your customers in contact with one of your operators or licensed agents. No one has to wait for an email response, and no one gets put on hold.

Talk 2 Us does more than benefit your established customers - it's also a serious online sales tool. Agents and operators can proactively invite website visitors to chat. When website visitors want a rate quote or information on a certain type of coverage, they simply click on the Live Support button, and the operator and customer may communicate with each other in a private window via real-time text messaging.

Live chat speeds the flow of information between agent and customer. All information that can be given over the phone can be given to the customer more expeditiously during a live chat session. For example, operators can send the customers web pages that contain graphical information, such as driving directions to local agency offices and adjuster inspection sites. Pages with complex information such as policy specifics, coverage clauses, rate tables, can be readily shown. Forwarding such complex information via a chat session is much more practical and time efficient than explaining it all over the phone.

In the case of auto insurance, live chat adds a new dimension to customer service. An online customer, whose car has been damaged in an accident, can be sent to the web pages of preferred collision repair specialists, car rental agencies, or other firms with which your company has business partnerships.

Live website support projects a modern, professional image and shows that your agency is customer service oriented. The Live Help button shows prospective customers that a live person will be available to assist them with post-sale customer service issues. With Talk 2 Us, both you and your valued customers are covered!


Key Advantages of Using Talk 2 Us on Insurance Websites

		Live Website Sales
		Swiftly answer questions from the occasional online visitor wants a rate quote right away or doesn't have time to wait for an email response.

		Efficient Staff Multitasking
		One operator may assist several customers at the same time, decreasing telephone and material costs.

		Simple Operator Interface
		The easy-to-use operator console can be quickly learned by everyday users; inexperienced computer users can become "online" after only a few minutes of familiarization.

		Website Visitor Monitoring
		The operator interface shows the country and city of origin of website visitors. Great for gathering statistical information on advertising campaigns.