Industries & Solutions

Retain Students and Increase Enrollment with Live Online Help

Many educational institutions have online sites for prospective and current students to register for classes, apply for financial aid, and request information. Although electronic forms have helped with the processing of paperwork, if students need help with these forms, they cannot get help without sending emails or making phone calls.

Talk 2 Us solves such problems by allowing administration staff and faculty to chat with website visitors in real-time via text-messaging in a private chat window, allowing them to reach out to students who need assistance. Live chat allows staff to quickly help current and prospective students filling out online forms and seeking information. Answering questions online is much more time efficient than employees taking telephone call after telephone call.

Talk 2 Us live chat is very easy to use. When students need help or request information, they click on a Live Assistance button on the website, which opens a private message window. The student fills in the pre-defined information fields, adds a question, and then clicks on the "Start Chat" button. The staff member receives the chat request, reviews the information, and decides whether to accept. If the request is accepted, the staff member and student communicate with each other via real-time text messaging.

Administrative staff can also transfer chats to staff in other departments that are better able to answer specific questions. Other staff can join a chat. All chats between the administrator and visitor are private and cannot be seen by other visitors to the site.

" Talk2Us Live Help enables staff to give immediate assistance to current and prospective students and imparts a modern, professional image to website visitors. "


Key Advantages of Using Talk 2 Us on Educational Institution Websites

		Efficient Staff Multitasking
		One operator may assist several students at the same time, decreasing telephone and material costs.

		Increased Student Enrollment
		Recruiters can monitor the university website and cultivate interest in prospective students by proactively inviting them to chat.

		Creation of Live Catalogs
		Students browsing the online course catalogs can click on a Live Assistance button to chat with department staff if they have questions about courses or degree programs.

		Simple Operator Interface
		The intuitive, easy-to-use operator console can be quickly learned by everyday users. Talk 2 Us does not require a computer science degree or even a continuing education course to figure out how to use it!